Job Description
• To facilitate smooth customer banking operations at the branch. Handling all cash and non-cash related transactions, cross-selling and upselling bank products, and adherence of standard operating procedures, policies and guidelines. Attend to customers and provide information on bank products and services.
Roles & Responsibilities

PRINCIPAL ACCOUNTABILITIES

• Processing of customers’ requests on account opening, account maintenance, account closures and posting of non-cash and cash transactions after thorough checking as per our SOP
• Handling of customers’ queries and complaints, resolving timely and giving feedback after resolution.
• Maintain up to date knowledge about bank products and Cross selling and upselling those services and products
• Identifying and contacting potential customers for sales leads generations to increase customer base.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with customers’ mandate and in line with the internal approval limits matrix.
• Performs clerical duties (e.g., filling, workstation arrangements, housekeeping etc.)
• Reporting of suspicious transactions
• Provide an efficient, high-quality range of service to customers in line with the agreed procedures & service standards set by the bank
• Ensure compliance with Money Laundering Prevention as per Bank Policy, KYC norms and CDD
• Where appropriate to be the custodian of deliverables and negotiable instruments
• Where appropriate to represent the Bank while performing BOT Cash Deposits and Withdrawals
• Where appropriate to be the custodian of the Bank’s Keys for the main and rear entrance

3. EDUCATION, EXPERIENCE & SKILLS

• Bachelor’s degree in any related field.
• Minimum of one year of Banking experience in branch operations with a good performance track record
• Ability to carry out work by the bank’s procedures.
• Sales and negotiation skills
• Good integrity
• Ability to lead a team