With over 100 hotels in 20+ countries and more than 70 years of hospitality excellence, RIU Hotels & Resorts is a global leader known for exceptional service, innovation, and warm hospitality. In Zanzibar, we currently operate Riu Palace and Riu Jambo, with the eagerly anticipated Riu Swahili set to open soon.

Join us as we continue to redefine luxury and excellence. Whether you’re seeking to grow your career, explore new horizons, or work with a dynamic, inclusive team, RIU Zanzibar offers unparalleled opportunities to thrive.

Position: Junior Assistant Front Office Manager

Department: Front Office

 About the Role

As the Junior Assistant Front Office Manager, you will play a pivotal role in ensuring a seamless and memorable guest experience. Supporting the Management of Front Office, you will oversee daily front desk operations, supervise team members, and assist in optimising service standards to uphold the RIU brand’s renowned hospitality excellence.

 What You’ll Do

* Supervise and coordinate the activities of front office staff to ensure smooth and professional guest check-in and check-out processes.

* Support the Assistant/Front Office Manager in overseeing guest services, reservations, concierge, and night audit functions.

* Handle guest complaints and special requests promptly, professionally, and with a service-oriented mindset.

* Monitor room availability, occupancy, and revenue targets; collaborate with Revenue and Housekeeping teams.

* Train, coach, and mentor front office employees to enhance service delivery and efficiency.

* Ensure all standard operating procedures are followed and contribute to their continuous improvement.

* Prepare shift schedules, duty rosters, and ensure adequate staffing coverage.

* Maintain a visible and approachable presence in the lobby area to enhance guest relations.

 What We’re Looking For

* Degree or Diploma in Hospitality Management or a related field.

* Minimum of 2–3 years’ experience in a front office supervisory or assistant managerial role in a 4- or 5-star hotel.

* Strong leadership skills and ability to manage and motivate a team in a fast-paced environment.

* Excellent interpersonal, communication, and guest handling skills.

* Fluent in spoken and written English; knowledge of other languages is a plus.

* Proficiency in front office management systems.

* Strong problem-solving abilities and attention to detail.

What You’ll Get

Attractive Remuneration Package and Bonuses: Enjoy a competitive salary and bonuses as part of our commitment to rewarding your work.

Efficient Staff Transport: We provide reliable and efficient transport options for all employees to ensure a stress-free commute.

Nutritive Meals While on Duty: Enjoy well-balanced, nutritious meals to keep you energized during your work hours.

Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

 Why RIU Hotels & Resorts?

Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.

A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.

Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.