Mbali Mbali Lodge Hiring: Housekeeping Manager

Key Responsibilities

• Oversee the daily cleaning, arrangement, and presentation of all guest rooms and housekeeping storage areas.
• Ensure rooms are prepared according to lodge standards before guest arrivals and after check-outs.
• Conduct regular room inspections and trend reporting to ensure product quality is maintained.
• Ensure amenities, linens, and supplies are replenished and maintained in excellent condition.
• Supervise, train, and mentor housekeeping staff to adhere to company standards.
• Respond promptly and professionally to guest requests and room-related concerns.
• Handle guest complaints tactfully and implement corrective actions to prevent recurrence.
• Manage and monitor inventory of linens, guest amenities, cleaning materials, and housekeeping equipment.
• Report damaged items, faults, or maintenance needs promptly and ensure timely rectification.

Qualifications & Experience

• A Diploma or Degree in Hospitality Management or a related field.
• Minimum 3-5 years of experience in housekeeping management in a lodge, hotel, or camp environment.
• Strong leadership, communication, and staff management skills.
• Knowledge of cleaning procedures and room standards.
• Ability to multitask and solve problems efficiently.

Send your CV, cover letter, and professional certificates to [email protected] with the email subject “APPLICATION FOR HOUSEKEEPING MANAGER POSITION”. Your application will not be considered.

Note

Only shortlisted candidates will be contacted. If you do not hear from us, please accept that your application did not meet our requirements. Early applicants will be given priority. We are an equal opportunity employer and welcome applications from all qualified individuals.