The Head of Department (HOD) is responsible for the overall management, supervision, and coordination of all operational departments within the camps and lodges. The HOD ensures efficient operations, compliance with SOPs, high-quality service delivery, and effective communication across all departments.

Key Responsibilities:

Strategic Oversight & Management

• Develop and implement operational strategies to ensure smooth camp and lodge operations.
• Monitor departmental performance and ensure compliance with company policies, standards, and SOPs.
• Approve and oversee budgets, expenditure, and operational plans for all departments.
• Ensure all tasks, reports, and audits are completed accurately and on time.
• Identify gaps, risks, and inefficiencies, and take corrective actions.

Food Store & Purchasing Oversight

• Supervise food store operations, including receiving, storage, packing, and dispatch.
• Approve purchase orders, verify quality and quantity of purchased items, and ensure cost efficiency.
• Maintain proper stock records and ensure the FIFO system is followed.
• Monitor delivery processes to camps and confirm proper acknowledgment of items received.

Inventory Management

• Oversee inventory audits for all camps and lodges.
• Ensure accurate tracking of linen, towels, guest amenities, cleaning supplies, food & beverage stock, equipment, and assets.
• Approve actions for damaged, missing, or obsolete items.
• Review audit reports and take corrective actions when necessary.

Amenities / Housekeeping & Cleaning

• Ensure timely handling of F&B and housekeeping item requests and incidents.
• Approve internal orders, purchase orders, and scrap item management.
• Monitor cleaning standards and ensure housekeeping teams follow SOPs.
• Train and evaluate housekeeping staff performance.

Camp Operations

• Supervise daily camp operations and ensure smooth functioning.
• Monitor staff attendance, approve operational expenses, and resolve client-related issues.
• Review and approve daily reports, task tracking, and completion status from managers.

Administration & Transportation

• Oversee transport management, including staff transport, vehicle maintenance, supply dispatch, and fuel management.
• Approve staff transportation allowances, vehicle permits, and hospital bill reimbursements.
• Ensure proper coordination with the HR department for approvals.

Customer Care

• Monitor guest feedback and Feedback platform rankings.
• Ensure special client requests are met and guest issues resolved promptly.
• Approve action plans based on feedback and ensure follow-up with camp/lodge managers.

Training & Development

• Oversee training programs for kitchen and service staff.
• Approve training schedules, materials, and rotation plans.
• Monitor training execution and post-training implementation across camps.

Manager Oversight

• Supervise all department managers, ensuring they meet performance targets.
• Conduct regular meetings to coordinate inter-departmental activities.
• Review and approve reports, spreadsheets, and operational documentation.

Key Skills & Competencies

• Strong leadership and people management skills.
• Excellent organizational and multi-tasking abilities.
• Problem-solving and decision-making capabilities.
• Knowledge of food and beverage operations, housekeeping, inventory, and transportation management.
• Strong communication skills and ability to coordinate across departments.
• Proficient in planning, auditing, and reporting.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Minimum 7–10 years of experience in camp/lodge operations, with at least 3–5 years in a managerial or supervisory role.
• Proven experience managing multi-department operations.
• Familiarity with SOPs, audit processes, and inventory management systems.