Job Description:

We are looking for an experienced and dynamic General Manager to oversee day-to-day operations and ensure an exceptional guest experience. The ideal candidate is a strategic thinker, a natural leader and someone who thrives in a fast-paced hospitality environment.

Key Responsibilities:

• • Oversee all resort operations, including front-of-house, back-of-house and service departments.
  • Develop and implement strategies to enhance guest satisfaction and operational efficiency.
  • Lead, mentor and manage department heads to ensure seamless coordination and high performance.
  • Identify opportunities for innovation, cost savings and service improvement across the resort.
  • Collaborate with marketing, sales and events teams to drive occupancy and promote resort offerings.
  • Ensure compliance with health, safety and hospitality standards.
  • Resolve guest complaints and issues with professionalism, ensuring a positive experience.
  • Monitor financial performance, budgeting and resource allocation to meet revenue and profitability goals.

Requirements:

• Excellent leadership, communication and problem-solving skills.
• Proven experience (5-7 years) as a General Manager or in a senior leadership role within the hospitality industry.
• A results-driven mindset with a focus on service excellence and guest satisfaction.
• Familiarity with hospitality management software and operational systems.
• Ability to inspire and manage diverse teams across multiple departments.
• Flexible schedule, including weekends, evenings and holiday periods.

We are an equal opportunity employer. All applications will be treated confidentially. Only shortlisted candidates will be contacted. By submitting your application, you agree that we may contact you via phone or email for job-related communications.