Key Responsibilities

• Provide timely and professional support to merchants through email, chat, and phone.
• Assist merchants with onboarding, training, and platform navigation to ensure smooth adoption.
• Troubleshoot and resolve platform-related issues efficiently.
• Gather merchant feedback and collaborate with product and tech teams for continuous improvement.
• Maintain accurate records of interactions using CRM tools and track merchant success metrics.

Qualifications & Experience:

• Diploma or Bachelor’s Degree in Business Administration, Communications, or related field.
• Minimum of 3 years’ experience in customer service or merchant support, preferably in a B2B, E- Commerce, or Digital Platform environment.
• Experience using HubSpot CRM, Intercom, Zendesk, or Salesforce Service Cloud. Excellent communication, interpersonal, and problem-solving skills. Strong understanding of digital platforms and merchant operations.
• Customer-focused mindset with the ability to empathize and build trust with clients.