Customer Success Executive Intern Opportunity at Computer Centre Tanzania

Computer Centre Tanzania is offering an exciting internship opportunity for a Customer Success Executive Intern to support their team in delivering exceptional client experiences in the IT sector. Below are the details of the position.

Responsibilities

• Process software license orders, track renewals, and send timely reminders (90/60/30 days).
• Prepare monthly reports on renewals, pending actions, and at-risk accounts.
• Analyze non-renewal risks, customer engagement, and product usage.
• Conduct solution health checks and communicate product value to clients.
• Schedule customer visits to gather feedback and identify areas for improvement.
• Identify upsell and cross-sell opportunities and share with account teams.
• Collect and submit accurate end-user details for order processing.
• Ensure successful installation and activation through follow-ups.
• Provide basic technical support or escalate issues to relevant teams.
• Maintain accurate records of orders, communications, and timelines.

Requirements

• Pursuing or recently completed a degree in IT, Business IT, or a related field.
• Strong computer literacy and familiarity with cloud portals and digital tools.
• Customer-focused mindset with a willingness to learn and multitask.
• Ability to travel for occasional client visits.
• Basic understanding of software licensing and IT support services.