Job Description

We are now hiring a Customer Service Representative to manage customer queries and complaints. You will also be required to escalate complaints across a number of communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Provide accurate, valid and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Providing feedback on the efficiency of the customer service process.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Responding promptly to customer inquiries.
• Take the extra mile to engage customers and resolve their complaints.

Requirements and skills:

• High school diploma, general education degree, or equivalent.
• Familiarity with CRM systems and practices.
• Proven customer support experience or experience as a Client Service Representative. Ability to multitask, prioritize, and manage time effectively