Position: Customer Service Point Manager – Zanzibar CSP Office

Qualifications:

• Bachelor’s degree in insurance and risk management or any business-related field.
• A minimum of 4 years of experience in a similar position in the industry.
• Other professional insurance qualifications are an added advantage.
• Experience in the Zanzibar business environment is an added advantage.

Job Summary:

The role is responsible for enhancing business production, delivering exceptional customer service, promoting the company’s products, and overseeing the general administration of the Zanzibar Office.

Responsibilities:

• Manage a Zanzibar Customer Service Point and oversee brand promotion in Zanzibar.
• Develop and implement short- and long-term plans to ensure the customer service point meets set targets.
• Recruit intermediaries such as brokers, banks, and agents, and manage relationships with them.
• Build and maintain strong business relationships with all channel partners, ensuring the delivery of quality service to them and other clients.
• Ensure full compliance with statutory and regulatory requirements.
• Conduct regular training sessions and provide technical support to intermediaries.
• Serve all stakeholders.