16 Aug 2019

Customer Service Officers x2 at Geita Urban Water Supply and Sanitation Authority

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Geita Urban Water Supply and Sanitation Authority (GEUWASA) is Semi-Autonomous Government Agency operating under the Ministry of Water and Irrigation. It was declared water board on 29st May 2002 by the Minister responsible for water and published in the Government notice 258 on 20st June 2002 in accordance with the water works act, Cap 272 to operate and manage water supply and sanitation service in Geita town. In order to attain GEUWASA vision and Mission, GEUWASA is seeking to recruit dynamic, experienced, competent and qualified performance driven Male and Female to fill the following career opportunity:

  CUSTOMER SERVICE OFFICER (2 POST)
REPORTING TO: COMMERCIAL MANAGER
TERMS OF SERVICE: SPECIFIC PERIOD CONTRACT
KEY RESULT AREAS: Responsible for efficient and effective customer satisfaction through fast
communication and close follow up of issue raised.

Essential Duties and Responsibilities
• Makes follow-up of customer complaints and ensure proper and timely remedial action is taken to provide the required services
• Maintain all the time the good image of the authority
• Ensure that all identified and approved vulnerable groups/people are provided with
free water services
• Ensure that all customer are registered on the database with accurate account number

Job Skills: Not Specified

  Qualifications Required, Competency and Experience
• Holder of Diploma in Business Administration/Marketing/Mass Communication or any relevant qualification with 3 years of experience
• Working experience in not less than five (3) years in related field
• Good command in English and Kiswahili (Written and Verbal).

Job Education Requirements: Diploma
Job Experience Requirements: 3 years

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How to Apply

N.B GENERAL CONDITIONS FOR APPLICANTS All applications should be in written form and have to be enclosed with the following documents: • All applicants must be citizen of Tanzania. • Two recent passport size picture should be attached • The Curriculum Vitae (CV) must incorporate all contacts telephone numbers, mobile box numbers, e-mail and physical addresses. • Applicants should apply on the strength of information given in the advertisement • FORM IV AND VI RESULTS SLIPS ARE STRICTLY NOT ACCEPTED • Testimonials, partial transcript and result slips will NOT be accepted. • Certificates from foreign examinations bodies, colleges or University should be verified by NECTA, NACTE or TCU. • Certified copies of certificates of Form IV, VI, University degree, Academic Transcript and Birth Certificate. • Full names and detailed address of three referees (Address should include Mobile Phone, email address and postal address). • Application letter should be written in English • Applicants with special needs/ case (disability) are supposed to indicate. • Applicants who will submit fraudulent documents will be subjected to criminal proceedings.

In additional to the qualifications mentioned, the incumbent is expected to possess the following traits • Excellent communication skills • Highly intelligent and ability to adopt to changes quickly • Capacity to work under teamwork spirit, establish and maintain effective working relations with different people and stakeholder • Ability to work under minimum supervision

All applications should be sent to GEUWASA Office and be addressed to: The Managing Director, Geita Urban Water and Sanitation Authority, P. O. Box 477, GEITA. Closing Date: ALL APPLICATION SHOULD BE SENT BEFORE 27 TH August 2019. “WOMEN ARE ENCOURAGED TO APPLY”






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