27 Nov 2019

Customer Service/ Care Representative x62 at Tanzania Electric Supply Company Limited (Tanesco)

Welcome to JobwebTanzania.com. This website helps you to achieve your career dream by linking you to vacancies from Top Companies in Tanzania. Job Seekers are also exposed to best articles for career growth and development. Click Here to Subscribe for Job Alerts We strongly advise graduates not to pay money before getting a Job. Report fraudulent jobs to [email protected]


JOB SUMMARY:

JOB PURPOSE: To respond to customer inquiries/complaints and ensure customers receive efficient and satisfactory services in the Region and District levels.

DUTIES AND RESPONSIBILITIES:

i.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;

ii.Handle Customer queries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;

iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); and

iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns.

 

QUALIFICATION AND EXPERIENCE:

•Diploma either in Marketing, Public Relations or Business Administration (majoring in Marketing or Public Relations) from registered and recognized Institution;

•Computer knowledge is compulsory; and

•Relevant working experience of one (1) year in a reputable organization.

REMUNERATION: Salary Scale TANESCO SARALY SCALE

Sharing is Caring! Click on the Icons Below and Share

How to Apply

Submit your CV and Application on Company Website : Click Here






Dont Miss Latest Jobs In Tanzania. Subscribe Today. CLICK HERE





Apply for this Job