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17 Sep 2019

Customer Service Agent x6 at Airco Holdings Limited Tanzania

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Duty Station: (Shall be positioned for stations inside Tanzania)
You will be answerable to the Customer Services Controller on your day to day duties. You are required to appear smart and clean while on duty and conduct yourself with such responsible attitude even after duty hours.


i) Preparation of the check-in counters, manifests, boarding passes, DCS and printers for pax. check in;
ii) Preparation of documents like General Declaration and other ships papers for the departing flight;
iii) Cordially greet passengers by name when checking in;
iv) Check in procedures must be adhered to by asking for pax.ID against his/her booking/ticket issued;
v) Ensure that, passengers are asked about packing of their personal baggage not to include restricted /hazardous items.
vi) Ensure all baggage are properly weighed and any excess weight is properly charged for
and receipt issued;
vii) Ensure correct labels & tags are placed on baggage for proper destination;
viii) Liaise with the Carriers ‘Representatives for check in of PRM, Sick or Pregnant cases requiring medical certificates
ix) Ensure passengers do not take long in the checking process at your desk
x) Assist in directing pax to the departure Lounge;
xi) Make announcements for departure, arrival, delay or any other required public
announcement as directed by your Supervisors.
xii) Assist in the Boarding process for extracting boarding passes, directing passengers to board buses/ aircraft smoothly;
xiii) Ensure use of correct hand signals when marshaling the driver of the bus, Operator on
GSE when positioning or reversing equipment or vehicle;
xiv) Ensure passengers access to the airside is on orderly manner;
xv) Ensure doors, passenger steps are safe for use;

The ideal candidate for this position should have the following qualifications and experience:
i) Possession of Diploma in Business Administration, or equivalent from Aviation College recognized by TCAA/ICAO.
ii) Knowledge and competence in information and communication technology (ICT) application.
iii) Load sheet/Dispatch course from A recognized College by TCAA/ICAO
iv) Working experience prior to a reputable Ground Handling Company of a minimum of 2 years will be an added advantage.
v) Applicants who are fresh and meet the criteria are advised to apply, training will be provided.

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      Method of Application

Application letter with Curriculum Vitae (CV) attaching e-mail address or day time contact telephone number, together with photocopies of certificates and transcripts (Certificates from Foreign Universities should be verified by the Tanzania Commission for Universities (TCU ), Birth certificate, one passport size photo and names, and contacts of three referees should be addressed to reach the under-mentioned by 30th September, 2019. Lobbying and canvassing for employment will not be entertained and may result to candidate’s disadvantage. Application should be sent via E-mail address: [email protected] RECOMMENDED: Tanzanian candidates who meets the criteria and below 45 years of age are encouraged to apply. NOTE: Only short-listed candidates meeting the above criteria will be called to attend the interview.

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