This is a full-time on-site role located in Moshi. As a Briefer, you will be responsible for providing briefings and orientations to guests.
- To provide guest with information in their Kilimanjaro climbing expeditions and wildlife safaris, including briefing them on the itinerary, safety protocols, and answering any questions guests may have.
- To assist the guests with luggage, preparation of gears or with other tasks needed.
- Meeting and briefing clients before and after the expedition with helping them to solve their problems, if any concern on their expedition and their stay in the country.
- Working with the front office staff to ensure that all guest requests are handled properly in a timely manner.
- To assess and review customer satisfaction and service recovery process.
Qualifications
- Multilanguage speaking will be more considered like Russian, French, Germany, Spanish, Dutch, Chinese and Portugues
- Diploma or Degree of related field or any
- Attention to details and ability to multitask effectively
- Excellent communication and presentation skills
- A positive, friendly and helpful attitude towards guests and team members
- Strong attention to detail
- Ability to deliver information clearly and concisely
- Customer service experience
- Knowledge of outdoor activities and adventure tourism
- Ability to work in a team and deliver exceptional service
- Knowledge of Tanzanian wildlife and attractions
- Previous experience in a briefing or orientation role is a plus