Department: Commercial Banking

Reports to: Head of Retail Banking

Summary of Responsibilities:

• Prepare the branch budget and strategy and ensure profitability.
• Establish and develop sales opportunities to archive targets and meet customers’ expectations.
• Organizing the branch objectives in liaison with the retail officers in regard to annual objectives and sales campaigns.
• Ensure Branch coordination; weekly and monthly meetings with retail officers, Branch meetings and training of branch staff.
• Implement, monitor and analyse the achievements of the branch objectives.
• Build and improve the quality of business and retail clients.
• Make regular customer visits to retain existing customers and to build loyalty.
• Promote new business by selling banks products to new clients.
• Prepare and analyze credit applications for presentation to credit department.
• Review all branch reports and oversee daily operations of all areas of the Branch.
• Check and forward daily and weekly reports to Head office departments.
• Manage and monitor team workflow at the branch in line with set targets.
• Ensure service delivery standards are maintained in the branch.
• Ensure branch staff comply with statutory regulations and bank internal procedure.
• Be involved in corporate social responsibility to improve visibility for the bank.
• Monitoring the overstepping reports and advising accordingly.
• Monitoring of commercial risk and debt collection.
• Manage term deposits.
  Provide customer balances.
• Advise walk in clients on the various accounts and facilities.
• Monitors and analyses with Sales Coordination Unit the quantitative and qualitative achievements of the branch.
• Implements business plans prepared in collaboration with the sales coordination structure to ensure achievement of objectives.

Technical Know How:

• Knowledge of banking.
  Knowledge of market practice.
• Excellent analytical and interpretational skills.
  People management skills.
• Budgeting skills.
• Excellent planning, organization, and execution skills.
• Positive and flexible attitude towards change and competition.
• Computer literacy and familiarity with standard office computer applications.
• Strong problem solving and decision making skills.

Professional skills & Experience:

• An Advanced Diploma/Degree in either Commerce, Finance or Marketing.
• A minimum of 4 years’ experience in Banking Operations.
• A good understanding of Banking Operations and Products.
• Knowledge of Microsoft Excel Products.
• Excellent interpersonal and communication skills.
• Conflict resolution skills.
• Negotiation and influencing skills.
• Team player and strong leadership and management skills