Job summary
Achieve all operational excellence and financial targets through business growth and development set by the bank at the branch level.Zambia job opportunities

Key responsibilities
Business performance
Deliver on sales, revenue, deposit, risk assets, targets, and efficiency ratio.

Prepare and deliver on approved branch budgets.

Manage costs strictly, including reviewing both direct and indirect costs generated by the branch.

Achieve the targeted cost/income ratio at the branch.

Relationship management & customer service
Deliver on customer service standards, acquisition, and client satisfaction levels.

Retain high-performing clients and grow share of wallet in the target market.

People management
Build and develop a high-performing team through performance development and coaching.

Achieve productivity and efficiency targets.

Process, controls, and operation performance
Ensure compliance with operational risk standards.

Comply with branch layout standards, KYC requirements, and operating and risk policies and procedures.

Qualifications & experience
Educational background: Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or other related fields.

Professional experience: At least 5 years of experience in relationship management and branch operations.

If you are interested and meet the selection criteria, please submit your Curriculum Vitae by August 15, 2025 to [email protected].
Only shortlisted candidates will be contacted.

Additional information

• Organization: Ecobank Tanzania Limited – The Pan African Bank

  
  
  

• Position: Branch manager

• Location: Mwanza and Arusha

• Minimum qualification: Bachelor’s or master’s degree in Banking or Business Administration, Economics, Finance, or related fields

• Deadline: August 15, 2025

• Application email: [email protected]