Ecobank – The Pan African Bank

WE ARE  HIRING

Position: Bank Officer

Reporting to: Customer Service Manager

Location : Mwanza, Tanzania

Job Summary:

Job summary:
Provide quality cash services at branch level.

Key Responsibilities:
• Process all day counter transactions for cash/cheque deposit/withdrawals to the respective accounts /customers.
• Handle and resolve customer inquiries/complaints in a professional manner that are within.
• Perform general reconciliation and control activities especially on daily used
suspense accounts.
• Prevention of fraud and shortages including shortages from customers/BOT by making sure all cash paid to central cash/customers are properly counted.
• Alternative vault and ATM custodian
• Selling and cross-selling bank products through customer interactions
• Ensure compliance with the bank’s policy and standards, local laws and regulations, controls and procedures of the bank.
• An ability to identify shortfalls in customer transactions that could place the bank at risk.
• Ability to identify fraudulent transactions that may cause loss to the bank.
• Deliver good customer services to both existing and walk-in customers.
• Ensure compliance with operations risk e.g. KYC and anti-money laundering measures plus any other controls.
• Ensure Controls and procedures on “Know Your Customer for Customer Due
Diligence introduced to addressed money laundering prevention and compliance risk.

Qualification & Experience:
• Diploma/bachelor’s degree in business related fields of study or equivalents.
• Minimum 1 year of experience in branch operations.