The Digital Banking & Switch Specialist will be the technical and operational owner of Exim Bank’s switch platform (BPC Smart Vista or equivalent) and digital payments ecosystem. The role requires strong technical expertise, project leadership, and operational ownership to ensure Switch & POS/e-POS uptime and stability, Monitoring Skills and capabilities, End-to-end ticket lifecycle management via JIRA/ITSM tools, Delivery of new cards, merchant acquiring, and regulatory projects, Scheme certifications and compliance with regulatory requirements and Vendor, stakeholder, and team coordination.

Roles & Responsibilities

• Manage BPC Smart Vista switch platform, ensuring ≥ 99.9% uptime and secure operations.
• Oversee POS/e-POS (Android POS, Mini POS), ATMs, and e-commerce acquiring.
• Ensure efficient transaction authorization, routing, clearing, settlement, and reconciliation.
• Maintain compliance with VISA, MasterCard, AMEX, CUP, UPI scheme mandates.
• Monitor fraud alerts, chargebacks, and transaction disputes with Operations/Risk teams.
• Lead end-to-end ticket management (incident, problem, change, request) through JIRA Service Management or equivalent ITSM.
• Ensure SLA compliance for ticket resolution across 1st, 2nd, and 3rd level escalations.
• Provide ticket dashboards and RCA reports to management.
• Reduce incident recurrence by driving permanent fixes and preventive measures.
• Manage vendor escalations and ensure clear documentation for audits.
• Lead rollout of card products (Debit, Credit, Prepaid, Multicurrency, Virtual, Contactless, Salary, Loyalty).
• Drive POS/e-POS enhancements, merchant onboarding, and DCC deployment.
• Manage mobile money integrations (M-Pesa, TigoPesa, Airtel Money, Halopesa).
• Deliver regulatory/government integrations (TIPS, GePG, TRA, NIRA).
• Use JIRA project boards to track project progress and delivery.
• Oversee e-commerce acquiring with 3DS, tokenization, PCI-DSS, and scheme certifications.
• Expand merchant acquiring services across online and offline channels.
• Ensure fraud monitoring and compliance controls for acquiring.
• Lead and mentor officers/analysts supporting switch & digital operations.
• Act as primary liaison with BPC, card schemes, fintechs, and regulators.
• Negotiate and manage SLAs with vendors and ensure adherence.
• Collaborate with IT, Operations, Finance, Risk, Compliance, and Business teams.
• Generate MIS reports and JIRA dashboards on uptime, SLA compliance, ticketing, and project status.
• Provide weekly/monthly updates to management on operations and projects.
• Lead compliance and audit activities (PCI-DSS, BOT, card schemes) with zero major findings.

QUALIFICATION AND EXPERIENCE REQUIRED

Qualifications & Experience

• Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred).
• 3–7 years’ experience in switch and card payment platforms, with at least 3 years in leadership/project delivery.
• Mandatory hands-on experience in BPC SmartVista.
• Exposure to other strong switches/processors such as Postilion, Base24, OpenWay, FIS, or equivalent.
• Proven expertise in ticket management (JIRA or equivalent ITSM).
• Track record of delivering card/digital payment projects (POS/e-POS, e-commerce, mobile money, agency banking, regulatory integrations).
• Experience with scheme certifications (VISA, MasterCard, AMEX, CUP, UPI).

Technical Skills

• Advanced knowledge of BPC SmartVista switch operations, ISO 8583, APIs, host-to-host connections.
• Proficiency in JIRA Service Management (ticketing, workflows, dashboards, SLA tracking).
• SQL/database troub