Vacancy – ADC Supervisor

Job Purpose:
Reporting to the Head of ICT and Operations, the ADC Supervisor shall oversee and coordinate the day-to-day operations of the ADC back-office systems, ensuring efficient management, system reliability, and compliance with operational standards, with smooth transaction processing and system integrity.

Job type Full-time Job

Key Responsibilities:

• Oversee monitoring and maintenance of ADC backend systems for optimal uptime.

• Coordinate timely resolution of system issues and escalations.

• Supervise transaction processing, reconciliation, and system upgrades.

• Ensure the team adheres to security protocols, regulatory requirements, and internal policies.

• Monitor and report on risks, fraudulent activities, and system breaches.

• Support audit activities and ensure findings are addressed promptly.

• Identify process improvements to enhance system performance and user satisfaction.

• Collaborate with IT, business units, and vendors on system enhancements and implementations.

• Monitor, maintain, and support ADC backend systems to ensure uptime and performance.

• Process and reconcile transactions from various ADC platforms.

• Perform system upgrades, patches, and backups as required.

• Maintain accurate records of transactions and system logs.

• Generate and analyze operational reports to support decision-making.

• Ensure data integrity and confidentiality across ADC systems.

• Work closely with front office ADC staff, IT, and business units to resolve issues.

• Provide technical support and training on ADC backend processes.

• Assist in testing and implementing new ADC products and features.

• Any other duties assigned by the line manager.

Qualifications:

• Bachelor’s degree in IT, Computer Science, Business, or related field.

• Minimum 3 years’ experience in banking operations or IT systems, with at least 1 year in a supervisory role.

• Strong leadership, analytical, and problem-solving skills.

• Good knowledge of ADC platforms, transaction processing, and compliance requirements.

• Excellent communication and team management abilities.

Applications should be done by sending a detailed CV, certified copies of certificates, and a cover letter to [email protected] by Friday 13th June 2025.

Women are encouraged to apply.
Only shortlisted applicants will be contacted.